Reactive maintenance.
One helpdesk for repairs and urgent issues — triaged, dispatched and reported, so problems get fixed instead of forwarded.
What this service is really for.
When something breaks, the real cost is rarely the repair — it’s the hours lost finding someone to do it, and the repeat visits when it’s done badly.
Meridian gives your premises one number. Issues are triaged by real impact, dispatched to the right trade, and closed out with a record — building history that stops the same fault returning.
Services under this contract.
Typical requirements we solve.
What changes for you.
Log → triage → dispatch → complete → record. Response arrangements are agreed per contract and put in writing — we don’t advertise response-time promises we haven’t contracted to keep.
Reactive work is delivered under the same safe systems as planned work — RAMS, competent trades, permits where required, and records that stand up in an audit.
Asked before most contracts.
Do you guarantee a response time? +
We agree response arrangements per contract and put them in writing. What we don’t do is print blanket promises that ignore how different sites and faults actually are.
Can tenants raise issues directly? +
Yes — helpdesk access can be extended to tenants or site teams, with approvals routed however you choose.