Last updated: 23 September 2026
Meridian Facilities Group is committed to protecting your personal information and being transparent about how we collect, use and protect it.
This Privacy Policy explains how we handle personal information when you visit our website, contact us or make an enquiry about our facilities management services.
Important: Meridian Facilities Group Ltd is currently a proposed company name and has not yet been incorporated. Until incorporation is completed, this website and the services it promotes are operated by the current business owner and operator. Once the company is incorporated, this Privacy Policy will be updated to identify the registered company and its registered details.
1. Who we are
For the purposes of applicable UK data protection legislation, the person or business currently operating this website is the data controller responsible for your personal information.
- Business name: Meridian Facilities Group
- Email: [email protected]
- Website: https://www.meridianfacilitiesgroup.co.uk
Once incorporated, the intended legal entity will be Meridian Facilities Group Ltd. The company number and registered office will be added to this Privacy Policy following incorporation.
2. Information we collect
We may collect personal information that you provide to us when you contact us or submit an enquiry through our website.
This may include:
- Your name
- Company or organisation name
- Email address
- Telephone number
- Information contained in your enquiry or message
- Any other information you voluntarily provide
We may also automatically receive limited technical information when you visit our website, such as your IP address, browser type, device information and information about how you interact with the website.
Where Google Analytics is enabled, we may also collect information about website visits, pages viewed, approximate location and interactions with the website, subject to the applicable consent requirements.
3. How we use your information
We may use your personal information to:
- Respond to enquiries
- Discuss our facilities management services
- Prepare quotations or proposals
- Communicate with prospective or existing customers
- Provide and manage services
- Maintain business records
- Improve our website and services
- Understand how visitors use our website
- Monitor website performance and security
- Comply with legal and regulatory obligations
- Establish, exercise or defend legal claims
We will not sell your personal information to third parties.
4. Lawful basis for processing
We process personal information under one or more lawful bases available under UK data protection law. Depending on the circumstances, these may include:
Legitimate interests. We may process information where it is necessary for our legitimate business interests, such as responding to business enquiries, managing prospective customer relationships, operating our website and protecting our business.
Steps prior to entering into a contract. Where you contact us about potentially purchasing our services, we may process your information where this is necessary to take steps at your request before entering into a contract.
Contract. Where you become a customer, we may process your information where necessary to perform our contractual obligations.
Legal obligation. We may process information where necessary to comply with a legal or regulatory obligation.
Consent. Where consent is legally required, such as for certain non-essential analytics or marketing technologies, we will request consent before carrying out that processing.
5. Contact forms
Our website uses Web3Forms to process information submitted through our enquiry forms.
When you submit a form, the information you provide is transmitted to Web3Forms and forwarded to the email address or destination configured for our business.
Web3Forms states that its servers are located in the United States and that it does not ordinarily store form submissions, although server logs containing personal information may exist temporarily.
This means information submitted through our website may be processed outside the United Kingdom.
6. Website hosting
Our website is hosted and delivered using Cloudflare.
Cloudflare may process technical information, including information associated with requests made to our website, for purposes including providing, securing and operating its services.
Cloudflare is a US-based global company and states that information may be stored or accessed internationally. For UK transfers, Cloudflare describes safeguards including the UK Extension to the EU-US Data Privacy Framework and contractual safeguards where applicable.
7. Google Analytics
Once enabled, we may use Google Analytics to understand how visitors use our website.
Analytics may collect information such as:
- Pages visited
- Approximate location
- Device and browser information
- Referring website
- Interactions with the website
- General usage patterns
Where required by law, non-essential analytics technologies will only be used after obtaining the appropriate consent.
The use of analytics does not mean that we sell your personal information to advertisers.
8. Google Fonts
Our website may use Google Fonts to display website typography.
Where fonts are loaded directly from Google’s servers, your browser may communicate with Google when loading those resources, which can involve technical information such as your IP address being transmitted to Google.
Where practical, we may self-host website fonts to reduce unnecessary third-party requests.
9. Who we share information with
We may share personal information with service providers that help us operate our business and website.
These may include:
- Web3Forms — website enquiry form processing
- Cloudflare — website hosting, security and delivery
- Google — analytics and, where applicable, website font services
- Professional advisers where necessary
- Government authorities, regulators or law enforcement where legally required
We do not sell, rent or trade personal information.
10. International transfers
Some of our service providers may process information outside the United Kingdom.
Where UK data protection law requires safeguards for an international transfer, we will seek to ensure that an appropriate lawful transfer mechanism and suitable safeguards are in place.
11. How long we keep information
We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
As a general guide:
- Unsuccessful enquiries: normally deleted within 24 months of the last meaningful contact
- Customer information: retained for the duration of the customer relationship and for an appropriate period afterwards where required for legal, accounting or business purposes
- Information required for legal or regulatory purposes: retained for the period required by the relevant obligation
- Analytics information: retained according to the applicable analytics configuration and retention settings
We may retain information for longer where necessary to establish, exercise or defend legal claims.
12. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
13. Your rights
Subject to applicable legal conditions and exemptions, you may have rights including:
- The right to be informed about how your information is used
- The right to access your personal information
- The right to have inaccurate information corrected
- The right to request erasure
- The right to request restriction of processing
- The right to object to certain processing
- The right to data portability in applicable circumstances
- The right to withdraw consent where processing is based on consent
You also have rights relating to automated decision-making and profiling where applicable.
To exercise your rights, contact us using the details above.
14. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk. The ICO is the UK’s independent supervisory authority for data protection.
15. Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of websites operated by third parties. You should review their privacy policies before providing them with personal information.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business structure.
The latest version will be published on this page with the relevant “Last updated” date.
17. Contact us
If you have any questions about this Privacy Policy or how we process personal information, please contact:
- Meridian Facilities Group
- Email: [email protected]
Intended future company: Meridian Facilities Group Ltd