Straight answers.
The questions asked before most contracts — answered the way we’d want them answered.
What does “integrated facilities management” actually mean? +
One provider taking responsibility for multiple premises services — cleaning, maintenance, security, compliance — under a single contract with one point of accountability.
Which areas do you cover? +
Leeds, Bradford and West Yorkshire as our core area, with UK-wide coverage for multi-site clients.
Do you work with small single-site businesses? +
Yes. Contracts are shaped to the premises — a single office gets a right-sized service, not a diluted corporate one.
Can you take over from our existing suppliers? +
Yes — transitions are routine, including TUPE where it applies. Good incumbent suppliers can also be retained under our management.
How is pricing structured? +
Against a written specification, per contract. You see what’s included, what’s excluded and what management costs — no hidden subcontractor margins.
Do you promise fixed response times? +
We agree response arrangements per contract and put them in writing. We don’t publish blanket promises that ignore how sites and faults differ.
Who owns the compliance documentation? +
You do. We keep it current and organised; it’s handed over in full at any point, always.
How quickly can a contract mobilise? +
It depends on scope and TUPE — typically weeks, not months. Mobilisation is planned and dated before anything switches.
Are your staff vetted and insured? +
Operatives are vetted, trained and uniformed; public and employers’ liability cover applies to all delivered services. Certificates available on request.
Got a question that isn’t here? Ask us directly — you’ll get a straight answer.